Features of intermediary business

An intermediary business is a type of business that attaches buyers and sellers of goods or services. It is an integral part of the economy, as this type of business helps to make deals between different parties. However, the mediation business has features that distinguish it from other types of business.

Third-party involvement

One intermediary business’s defining characteristic is a third party’s involvement. Unlike direct transactions between buyer and seller, intermediary companies are intermediaries between the two parties. They link buyers to sellers, negotiate the terms of the trade and facilitate the exchange of goods or services.


Another feature of the intermediary business is its specialization. Intermediaries usually work in a particular segment of the market or industry. They have a deep knowledge of the products or services with which they work, as well as the dynamics of the market that manages the enterprise.

Inequality of information

Information inequality is when one party to a transaction has more information than the other. Intermediaries usually have more information about a product or service than the buyer or seller in mediation, giving them an advantage in negotiating favorable terms.

Trust and reputation

Mediation is highly dependent on trust and reputation. Often, buyers and sellers behave when dealing with intermediaries they do not know. This is why mediators must build a reputation of honesty, transparency, and reliability to attract and retain customers.


Value added services

Intermediary companies may offer value-added services beyond simply linking sellers and buyers. They can provide services, such as finance, logistics, and marketing, that help simplify the transaction process and create added value for both parties.

Commission service

Mediators usually charge a fee for their services. Typically, the commission is a percentage of the value of the transaction and may vary depending on the nature of the trade and the benefits that the intermediary provides.


The mediation business is based on relationships. Intermediaries build relationships with buyers and sellers based on trust, mutual benefit, and excellent service. These relationships can be a significant source of competitive advantage, as they can lead to repeated transactions and recommendations.

In addition to the above characteristics, business mediation faces challenges that may affect its activities. One such challenge is the emergence of online markets that connect buyers and sellers directly, bypassing the need for intermediaries. This trend has led some business stakeholders to question the importance of intermediaries in the digital age.

However, intermediaries can continue to create value by offering specialized knowledge, expertise, and personalized service that online markets cannot provide. In addition, some buyers and sellers prefer to work with trusted intermediaries who can help them overcome the complexity of the transaction process.

Another challenge facing financial intermediaries is keeping abreast of changing market dynamics and technologies. Financial intermediaries should invest in education, research, and development to help them remain relevant and competitive.

Despite these challenges, business mediation plays an essential role in the economy, connecting buyers and sellers and improving transactions. Suppose an entrepreneur uses the right strategies and focuses on creating the product’s usefulness for all customers. In that case, intermediaries can build a successful business that grows into a dynamic field today.